Support & FAQs

Know where to take each question.

Administrative questions can be supported through the process. Clinical questions always go to the clinic.

Can you choose a clinic for me?

No. You independently select a clinic after reviewing factual information. We do not provide clinical matching or a medically “best” recommendation.

Who answers treatment questions?

The clinic. Diagnosis, treatment options, suitability, risks, consent, clinical care, complications, and follow-up belong to the treating clinic.

What does the platform support?

The intended support role is factual and administrative: helping explain the process, tracking missing information and status, checking quote completeness, and directing questions to the responsible party.

Are prices final?

Any public pricing must be clinic-issued or clinic-approved, indicative, and shown with context. A clinic’s quote is not guaranteed to remain unchanged after an in-person examination.

Who arranges travel or accommodation?

A clinic may offer hotel or airport-transfer arrangements and is responsible for what it confirms. No travel-package booking is offered on this foundation site.

How do I contact support?

Public contact details will be added once the marketplace operator and approved support channel are confirmed. No enquiry or clinical-data collection is active on this foundation site.