Can you choose a clinic for me?
No. You independently select a clinic after reviewing factual information. We do not provide clinical matching or a medically “best” recommendation.
Support & FAQs
Know where to take each question.
Administrative questions can be supported through the process. Clinical questions always go to the clinic.
Who answers treatment questions?
The clinic. Diagnosis, treatment options, suitability, risks, consent, clinical care, complications, and follow-up belong to the treating clinic.
What does the platform support?
North Reach support is factual and administrative: explaining the process, tracking missing information and status, checking quote completeness, and directing questions to the responsible party.
Are prices final?
Any public pricing must be clinic-issued or clinic-approved, indicative, and shown with context. A clinic’s quote is not guaranteed to remain unchanged after an in-person examination.
Who arranges travel or accommodation?
A clinic may offer hotel or airport-transfer arrangements and is responsible for what it confirms. North Reach does not currently offer independent travel-package booking.
How do I contact support?
For administrative or process questions, email support@north-reach.com. Do not send clinical files, X-rays, medical records, or other health information by email. Clinical questions belong to the clinic.